Issue :
On the new 50.31 firmware , we get “Cannot complete your request” errors being thrown by Gateway, This was coming up both in Workspace App and in browser.
At first it seemed like the message was coming from StoreFront which seemed impossible as we hadn’t even authenticated yet. But after inspecting the page in Chrome it was clear it was coming from the ADC.
If I unbound the custom theme and reverted to a default theme (ours was X1 based, but also customized a RfWebUI theme with same error result), problem went away. Even cloning a theme and not customizing it would yield the error. Again, this wasn’t occurring when we were not using nFactor.
Sample of the error below:
Solution :
This is a known Bug in this version as per Citrix doc
https://support.citrix.com/article/CTX244520
Disabling AAA static page caching fixes the issue as a workaround :
set aaa parameter -enableStaticPageCaching NO